Privacy policy

Effective Date: 03/02/2026

1. Introduction

This Privacy Policy explains how MONTY, referred to as we, us, or our, collects, uses, stores, and protects personal information when you visit or make a purchase from our website www.bagsbymonty.com, referred to as the Website.

We are a business based in the United Kingdom. We sell products to customers in the UK, European Union, United States, Australia, and other international locations.

We are committed to protecting your privacy and handling your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation, the Data Protection Act 2018, and where applicable, the EU General Data Protection Regulation and other relevant international privacy laws.

By using our Website, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We collect information from you in several ways.

a) Information You Provide Directly

When you place an order, create an account, or contact us, you may provide:

  • Your name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment details
  • Order information
  • Any other details you choose to provide

b) Automatically Collected Information

When you browse our Website, we may automatically collect:

  • IP address
  • Device and browser information
  • Pages viewed and interactions
  • Date and time of access
  • Shopping cart activity
  • Cookies and tracking data

3. Use of Shopify Platform

Our online store is hosted on Shopify Inc.

Shopify provides us with the e-commerce platform that allows us to sell products and services to you. Your data is stored through Shopify secure data storage systems, databases, and applications.

Shopify processes your information in accordance with its own Privacy Policy, which can be found at:
https://www.shopify.com/legal/privacy

Payment information is processed securely through Shopify Payments or other approved third-party payment providers. We do not store full credit or debit card details on our own systems.

4. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to operate effectively and to improve your shopping experience.

What Cookies We Use

We use cookies to:

  • Keep track of items placed in your shopping cart
  • Remember your preferences
  • Recognise your device on return visits
  • Understand how users interact with our Website
  • Support marketing and analytics
  • Identify when a cart has been abandoned

These cookies are essential for enabling the shopping cart and checkout process.

You can control or disable cookies through your browser settings. However, disabling cookies may prevent parts of our Website from functioning properly.

5. Abandoned Cart Tracking and SMS Messages

If you enter your phone number at checkout or opt in to receive SMS communications, we may use that information to send you messages about your order or shopping cart.

How Abandoned Cart Reminders Work

  • When you add items to your shopping cart, cookies and related technologies track this activity.
  • If you leave the Website without completing your purchase, our system may record this as an abandoned cart.
  • Using the contact details you provided, we may send a reminder message via SMS to help you complete your purchase.

SMS Consent

By providing your phone number and opting in, you consent to receive SMS messages from us, which may include:

  • Cart reminder notifications
  • Order confirmations
  • Delivery updates
  • Promotional messages, where separately opted in

You can opt out of SMS messages at any time by:

  • Replying STOP to any message
  • Contacting us directly at info@bagsbymonty.com

Message and data rates may apply depending on your mobile provider.

SMS Messaging Data Protection

Your SMS opt-in consent and phone number are used solely by us and our contracted SMS service providers, such as Klaviyo, for the purpose of sending messages on our behalf.

SMS messaging originator opt-in data and consent will not be shared with or sold to any third parties.

6. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your purchases
  • Provide customer support
  • Improve our Website and services
  • Prevent fraud and protect our business
  • Send abandoned cart reminders
  • Comply with legal and tax obligations
  • Send marketing communications where you have consented

7. Legal Basis for Processing for UK and EU Customers

For customers located in the UK and EU, we process your personal data under the following legal bases:

  • Contractual necessity to process and deliver your orders
  • Legal obligations such as accounting and tax requirements
  • Legitimate interests including fraud prevention and service improvement
  • Consent for marketing communications and SMS messages where applicable

8. Sharing of Information

We do not sell your personal data.

We may share your information only with trusted third parties when necessary, including:

  • Shopify as our e-commerce platform
  • Payment processors
  • Shipping and delivery providers
  • Email and SMS service providers
  • Analytics and marketing providers
  • Fraud prevention services
  • Legal or regulatory authorities if required by law

All third parties are required to protect your information and use it only for the purposes we specify.

The above exclusions specifically include SMS messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

9. Payment Providers

To process payments on our Website, we use third-party payment providers. When you choose a particular payment method, certain personal data will be shared with that provider so they can process your transaction.

Klarna

If you choose to pay using Klarna as a payment method, we will share certain personal data with Klarna so they can provide their payment services.

This may include:

  • Contact details such as name, address, email, and phone number
  • Order information
  • Payment details
  • Purchase history

Klarna uses this information to:

  • Assess your eligibility for their payment options
  • Carry out identity and credit checks
  • Administer your payments
  • Prevent fraud

When using Klarna, your personal data will be processed in accordance with Klarna own privacy notice. Klarna acts as an independent data controller for the personal data it processes.

You can read Klarna privacy policy here:
https://www.klarna.com/uk/privacy-policy/

Other Payment Methods

If you choose to pay via Shopify Payments, PayPal, credit card, debit card, or other available options, your data will be processed in accordance with the privacy policies of those providers.

10. International Data Transfers

As we sell to customers worldwide, your personal data may be transferred and processed outside the UK, including in the United States and other regions where Shopify and our service providers operate.

Whenever data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK and EU data protection laws.

By using our Website, you acknowledge and agree to these international transfers.

11. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil orders
  • Provide customer service
  • Meet legal, tax, and accounting obligations
  • Resolve disputes

When information is no longer required, it will be securely deleted.

12. Your Rights for UK and EU Customers

If you are located in the UK or EU, you have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent for marketing communications
  • Request data portability

To exercise any of these rights, please contact us using the details below.

13. California and United States Privacy Rights

For customers in the United States, including California, you may have rights under state privacy laws such as the California Consumer Privacy Act, including:

  • The right to know what personal information is collected
  • The right to request deletion
  • The right to opt out of certain data sharing

We do not sell personal information to third parties.

14. Australian Privacy Rights

For customers in Australia, we comply with the Australian Privacy Principles. You have rights to access and correct your personal information and to make privacy complaints.

15. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, or loss.

However, no online system can be guaranteed as completely secure.

16. Third-Party Links

Our Website may contain links to other websites. We are not responsible for the privacy practices of those sites.

17. Children Privacy

Our Website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

19. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Data Controller: MONTY
Email: info@bagsbymonty.com
Address:  PO Box 11010, Lutterworth, ENG, LE17 9FP, GB