Returns

If you are not completely satisfied with your goods upon receipt of your order, you will have 14 days to request an exchange/refund. If 14 days have passed since receipt of your item, unfortunately, you are not eligible to open a request.

Please be aware that, due to the unique handmade nature of all our bags, our returns policy is specifically tailored to address cartain aspects of the craftsmanship. Unfortunately, we are unable to process returns for the following reasons:

• Loose threads
• Difference in stripes 
• Pulls within recycled nylon fabric
• Holes smaller than 5mm
• Natural markings
• Handcrafted size or shape variations
• Weave texture

To complete your return request, please email us at info@bagsbymonty.com. We will provide confirmation within 48-72 working hours. Once you have received confirmation from us, the item must be returned to us within 14 days of receiving the confirmation. If the item is received after 14 days, then the return may be refused and returned to you.

To be eligible for an exchange/refund, you must meet all the conditions outlined in our returns Terms and Guidelines at the bottom of this page.

We also highly recommend sending your return back on a tracked service and retaining this tracking information so you can follow the parcel back to us.

Bags by Monty will not be responsible for the postage expenses of the return. Your refund will not include the original postage cost and will only issued for the price of the item(s).

International Returns

For any international returns, please clearly mark on the packaging that the parcel is "returned goods of no commercial value" to prevent the item from being held at customs. Any customs charges incurred are payable by you (the customer) and not by Bags by Monty.

Please see below our returns Terms and Guidelines, any return that does not meet the criteria of our Terms and Guidelines will be refused.

• All returned items must be in original, resalable condition (unworn, unwashed, complete with original tags and/or packaging if applicable.)
• Please make sure all returned items are well packaged, so as not to be damaged in the post.
• Returns to us must be returned no more than 28 days after receipt of the goods or without prior confirmation.
• We are not responsible for the return shipping costs of the items.
• We cannot take responsibility for items damaged or lost in the return transit. We strongly recommend using a tracked, insured postal service.
• If returning an item from outside the UK, please clearly mark the package 'RETURNED GOODS', and ensure that the 'Return Goods' option is ticked on the customs declaration form, to prevent any import charges and taxes from being applied.
• Bags by Monty is NOT responsible for any return custom charges made.